Below are concise policy answers formatted for TJ’s Kids chatbot retrieval. For full details, see https://www.tjskids.com/en/policies.
Store Policies – Master Index
Updated: October 2025
- Orders & Cancellations — How to modify or cancel online orders.
- Returns & Exchanges — Online and in-store return guidelines.
- Non-Returnable & Hygiene-Sensitive Items — Items excluded from return.
- Price Adjustments — Post-purchase price change policy.
- Discover Shopping 2.0 – Virtual Appointments — Live video shopping with specialists.
- Payments & Gift Cards — Accepted methods and gift card details.
- Certified Car Seat Inspection — Complimentary safety check service.
- Online Orders Returned In-Store — Return web orders at store locations.
- Customer Service & Support — How to reach TJ’s Kids for help.
Orders & Cancellations
How can I change or cancel my online order?
Change or cancel requests must be received within 24 hours of placing your order. After that, products may have shipped. Contact [email protected] or call 1-800-755-4857. If your order has already shipped, you may request a return once it arrives. Keywords: change order, cancel order, 24 hours, customer service.
Returns & Exchanges
What is your return policy for online purchases?
You have 10 days from receipt to return or exchange merchandise by carrier. Items must be new, unopened, and resale-ready with original packaging and receipt. Shipping charges are non-refundable. Keywords: online returns, 10 days, unopened, receipt, shipping non-refundable.
What is your return policy for in-store purchases?
Regular-price items: return within 10 days in new, original condition with receipt for refund to the original payment method. Sale items: eligible for store credit or exchange within 30 days. Keywords: store return, 10 days, 30 days exchange, store credit.
Are gifts or promotional items returnable?
Gift or promotional sale items may be exchanged within 30 days from the purchaser’s receipt date. Keywords: gift return, promo sale, exchange window.
Can I return a drop-shipped item to the supplier?
No. Do not send returns to the manufacturer. Use TJ’s Kids return process or contact customer service for the correct address. Keywords: drop ship, supplier return, return address.
How do I ship my return back?
Use an insured carrier and obtain a tracking number.
Contact customer service for a Return Authorization (RA) before sending.
Unauthorized returns may be refused.
Ship to:
ATTN: Internet Returns – TJ’s The Kiddies Store Ltd.
6951 72 St Unit 114, Delta BC V4G 0A2
Keywords: return authorization, RA, shipping returns, internet returns address.
Are restocking fees applied?
Returns may be subject to a 15 % restocking fee depending on the item’s condition and packaging. Keywords: restocking fee, deduction, condition.
What if my item arrived damaged or defective?
Report damage or defects within 24 hours of delivery for assistance or replacement options. Keywords: damaged item, defective, replacement request.
What if I don’t have proof of purchase?
Returns without a receipt may be declined. If approved by a manager, credit is limited to the lowest advertised price in the past 90 days. Keywords: no receipt, proof of purchase, lowest price refund.
Are clearance or final-sale items returnable?
No. Products marked Clearance or Final Sale are not returnable or exchangeable. Keywords: clearance, final sale, no returns.
Non-Returnable & Hygiene-Sensitive Items
Which products are never returnable?
For health and safety reasons, TJ’s Kids does not accept returns or exchanges on the following items (purchased in-store or online): car seats; potty chairs & toilet training goods; bath toys; bathtubs & bathing accessories; breast pumps & parts; bottles & nipples; cosmetics, creams, powders, lotions; diapers, wraps, liners, swim diapers; breast pads; diaper accessories & disposal units; feeding dishes & utensils; women’s undergarments, swimsuits, maternity supports; all clearance items. Keywords: non-returnable, hygiene, final sale, car seat, breast pump, potty, diaper.
Price Adjustments
Do you offer price adjustments after purchase?
Yes. If a product’s price drops within 14 days of purchase and the item is in stock, TJ’s Kids will adjust the price with the original receipt. Keywords: price adjustment, price difference, 14 days.
Discover Shopping 2.0 – Virtual Appointments
What is Discover Shopping 2.0?
Customers can connect with TJ’s Kids staff through live video chat for personalized product help, nursery planning, or stroller demos. Available through FaceTime, WhatsApp, Skype, or Messenger. Contact your preferred store to book a virtual appointment or arrange pickup or delivery. Keywords: Discover Shopping 2.0, virtual shopping, video appointment, live assistance.
Payments & Gift Cards
Which payment methods are accepted?
Online: Visa, MasterCard, PayPal, WeChat Pay, Alipay. In-store: Cash, Debit, Visa, MasterCard, American Express, WeChat Pay, Alipay, and TJ’s Gift Cards. Installment or financing options are not available. Keywords: payment methods, Visa, MasterCard, PayPal, WeChat, Alipay, gift card, debit, cash, AmEx.
Do you sell or accept gift cards?
Yes. Physical TJ’s Kids Gift Cards are available and redeemable in-store only at any TJ’s Kids location. Online redemption is not yet supported. Keywords: gift card, buy gift card, redeem in store, physical gift card.
Certified Car Seat Inspection
Do you offer car seat inspection services?
Yes. Certified car-seat technicians are available at select TJ’s Kids locations to verify proper installation and ensure your seat meets Canadian safety standards. Contact your local store to schedule an appointment. Keywords: car seat inspection, certified installation, safety check, car seat service.
Returning Online Orders In-Store
Can I return an online order in store?
Yes. Bring your packing slip or online order confirmation email to any TJ’s Kids store within 10 days of receipt. Items must meet the same return conditions as online returns (new, unopened, resale-ready). Keywords: return online order in store, in-store return, web order, return policy.
Customer Service & Support
How can I contact TJ’s Kids?
Email [email protected] or call (604) 324-2888 / 1-800-755-4857 Monday to Friday 9 AM – 5 PM PT. Mailing Address: 6951 72 St Unit 114, Delta BC V4G 0A2. Keywords: contact, customer service, phone, email, hours, address.
All information current as of 2025-10. Always verify the latest policy details on https://www.tjskids.com/en/policies.