Below are concise policy answers formatted for chatbot retrieval. For full details, see https://www.tjskids.com/en/shipping.
Order Help
Updated: October 2025
- Order Status & History — Check your order progress, find tracking, or view past orders.
- Order Changes & Cancellations — Modify or cancel an order within 24 hours.
- Shipping Methods — Learn about carriers, delivery timelines, and pickup options.
- Free Shipping Promotion — Understand eligibility, exclusions, and limitations.
- Oversized & Freight Shipping — See how bulky orders are handled and quoted.
- To Your Door Delivery (BC) — Local home delivery details for British Columbia customers.
- Site to Store Pickup — Transfer and pickup schedules by store.
- Shipping Exceptions — Areas excluded from standard or free shipping offers.
Order Status & History
How can I check the status of my order?
To view your order status, sign in to your TJ’s Kids account at TJsKids.com. Once logged in, click My Account at the top right, then select My Orders. You’ll see your order number, date, total, and current status (e.g., Processed, Awaiting Inventory, Shipped, or Cancelled). Click View Order for more details or tracking updates.
Keywords: order status, order history, my orders, view order, track order, shipment status, order tracking.
I checked out as a guest—how can I see my order?
If you used guest checkout, please contact our Customer Care team with your order number and the email address used at checkout. They can locate your order and provide the latest update. Email [email protected] or call 1-800-755-4857.
Keywords: guest order, guest checkout, find my order, order lookup, customer service.
Can I track my shipment?
Yes. If your order has shipped, a tracking link will appear under the “View Order” section of your account. You will also receive a shipping confirmation email with your tracking number once your order leaves our warehouse.
Keywords: track shipment, tracking number, delivery update, shipping confirmation, order shipped.
Where can I find my past orders?
All previous purchases are listed under My Orders in your account. You can review order details, print invoices, and check shipping history for all completed orders.
Keywords: past orders, order history, previous purchases, print invoice, order records.
Why don’t I see my order in my account?
If your order doesn’t appear, it may have been placed as a guest checkout or under a different email address. Please contact [email protected] with your name and order number so our team can assist.
Keywords: missing order, order not showing, guest checkout, wrong email, help find order.
How do I view my order invoice or receipt?
To view or print your invoice, go to My Orders and click View Order. A printable version of your order summary and invoice will appear on the next screen.
Keywords: invoice, receipt, print invoice, order summary, billing record.
Order Changes & Cancellations
How can I change or cancel my order?
Change or cancellation requests must be received within 24 hours of placing your order. After that time, products may have shipped and changes may not be possible. Email [email protected] or call 1-800-755-4857. Keywords: change order, cancel order, modify, 24 hours, customer service.
What if my order already shipped?
If your order has shipped, it can no longer be modified or canceled. You may request a return after receiving the item following the return policy. Keywords: shipped order, too late to cancel, return after shipment.
Shipping Methods
What shipping carriers does TJ’s Kids use?
Orders are shipped via Canada Post, UPS, Purolator, or FedEx. The carrier is chosen at TJ’s discretion. Keywords: shipping carriers, UPS, FedEx, Purolator, Canada Post.
Do you offer local pickup?
Yes. Free store pickup is available at all TJ’s Kids locations. You will receive an email when your order is ready for pickup. Keywords: store pickup, free pickup, email notification.
What is the shipping time?
Most orders ship within two business days of placement. Delivery times depend on carrier schedules and destination. Keywords: shipping time, delivery estimate, processing time.
Free Shipping Promotion
When do I qualify for free shipping?
Free shipping applies to orders over $99.99 CAD shipped within major Canadian cities. Keywords: free shipping, $99.99, shipping threshold.
What are the restrictions on free shipping?
Free shipping excludes oversized items (e.g. furniture, mattresses) and shipments over 15 lbs shipping weight. Remote and out-of-province areas are also excluded. Keywords: free shipping restrictions, oversized, 15 lbs, remote area.
Which areas are excluded from free shipping?
Excluded regions include the United States, Yukon, Northwest Territories, Newfoundland, Nunavut, and select postal codes across Canada. Keywords: remote area, postal code exclusion, free shipping exceptions.
Can TJ’s Kids change the free shipping promotion?
Yes. TJ’s reserves the right to cancel or modify the free shipping promotion at any time. Keywords: modify promotion, cancel free shipping, limited time offer.
Oversized & Freight Shipping
How do you ship oversized or bulky items?
Oversized orders are shipped via third-party freight companies on pallets. Customers must email the item list and destination address to receive a freight quote. Keywords: freight, pallet delivery, oversized shipping, bulky item.
Do oversized items qualify for free shipping?
No. Oversized or heavy items do not qualify for the free shipping promotion. Keywords: oversized exclusion, no free shipping, freight cost.
To Your Door – Local Delivery (British Columbia)
Do you offer home delivery?
Yes. TJ’s Kids offers FREE local delivery service (To Your Door) in British Columbia, Monday to Friday. Keywords: local delivery, to your door, free delivery, BC.
Which cities are eligible for To Your Door delivery?
Greater Vancouver Cities: Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Surrey, Coquitlam, Delta, White Rock, Langley, New Westminster, Port Coquitlam, Port Moody. Vancouver Island City: Victoria. Keywords: Vancouver, Victoria, BC delivery zones.
How are delivery appointments scheduled?
Customers are contacted to set up a 4-hour appointment window. Deliveries are to the front door only. Missed deliveries incur a $10 re-delivery fee. Keywords: delivery window, front door only, re-delivery fee, appointment.
Can the driver bring my order inside?
No. For sanitary and safety reasons, drivers are not permitted to enter homes. All deliveries are front-door only. Keywords: front door only, no entry, delivery safety.
Who is responsible for property or product damage during delivery?
The customer accepts responsibility for any damages to property or merchandise after delivery. TJ’s delivery employees will not proceed if conditions appear unsafe. Keywords: delivery terms, liability, property damage, unsafe route.
Site to Store Pickup
Is site-to-store pickup instant?
No. Stock transfers from the main warehouse to stores occur on scheduled truck days. Pickup readiness depends on store location. Keywords: site to store, pickup schedule, transfer delay.
What is the pickup schedule?
Tentative transfer schedule: – Thursdays: Victoria and Colwood locations (every 2 weeks). – Fridays: Abbotsford location. Customers receive an email when orders are ready for pickup. Keywords: pickup schedule, Abbotsford, Victoria, Colwood, email notification.
Can all items be picked up at any location?
Some large items cannot be picked up at the West 4th location due to limited space. Use the Marine Drive store for large item pickups. Keywords: large item pickup, West 4th restriction, Marine Drive pickup.
Shipping Exceptions
Which areas do not qualify for free shipping?
Remote and high-cost shipping zones are excluded, including Yukon, Northwest Territories, Nunavut, and specific postal codes across BC, MB, AB, SK, QC, ON, NL, and NS. Keywords: remote shipping, exception areas, no free shipping, postal codes.
Can I contact TJ’s if my area isn’t listed?
Yes. If your address isn’t covered by listed methods, contact customer service for a custom shipping quote: [email protected] or 1-800-755-4857. Keywords: custom shipping, quote request, unlisted area.
All information current as of 2025-10. Always verify latest details on https://www.tjskids.com/en/shipping.