Below are concise store policy answers formatted for TJ’s Kids chatbot retrieval. For full details, see https://www.tjskids.com/en/policies.
Store Policies
Updated: October 2025
- Discover Shopping 2.0 – Virtual Appointments — Shop by live video with our product specialists.
- Payments & Gift Cards — Accepted payment methods and gift card details.
- Certified Car Seat Inspection — Safety inspection service available in select stores.
- Online Orders Returned In-Store — How to return web orders at retail locations.
- Customer Service & Support — How to reach TJ’s Kids for help or questions.
Discover Shopping 2.0 – Virtual Appointments
What is Discover Shopping 2.0?
Discover Shopping 2.0 lets customers connect with TJ’s Kids staff through live video chat for personalized product help, nursery planning, or stroller demos. Available through FaceTime, WhatsApp, Skype, or Messenger. Contact your preferred store to book a virtual appointment or arrange same-day pickup or delivery. Keywords: Discover Shopping 2.0, virtual shopping, video appointment, live assistance, stroller demo.
Payments & Gift Cards
Which payment methods are accepted?
Online: Visa, MasterCard, PayPal, WeChat Pay, Alipay. In-store: Cash, Debit, Visa, MasterCard, American Express, WeChat Pay, Alipay, and TJ’s Kids Gift Cards. Installment or financing options are not currently available. Keywords: payment methods, Visa, MasterCard, PayPal, WeChat, Alipay, gift card, debit, cash, AmEx.
Do you sell or accept gift cards?
Yes. Physical TJ’s Kids Gift Cards are available and redeemable in-store only at any TJ’s Kids location. Online redemption is not yet supported. Keywords: gift card, buy gift card, redeem in store, physical gift card.
Certified Car Seat Inspection
Do you offer car seat inspection services?
Yes. Certified car-seat technicians are available at select TJ’s Kids locations to verify proper installation and ensure your seat meets Canadian safety standards. Contact your local store to schedule an appointment. Keywords: car seat inspection, certified installation, safety check, car seat service.
Returning Online Orders In-Store
Can I return an online order in store?
Yes. Bring your packing slip or online order confirmation email to any TJ’s Kids store within 10 days of receipt. Items must meet the same return conditions as online returns (new, unopened, resale-ready). Keywords: return online order in store, in-store return, web order, return policy.
Customer Service & Support
How can I contact TJ’s Kids?
Email [email protected] or call (604) 324-2888 / 1-800-755-4857, Monday to Friday 9 AM – 5 PM PT. Mailing Address: 6951 72 St Unit 114, Delta BC V4G 0A2. Keywords: contact, customer service, phone, email, hours, address.
All information current as of 2025-10. Always verify the latest policy details on https://www.tjskids.com/en/policies.