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Shipping & Returns

  • Shipping Methods and Rates

    TJSKIDS.COM currently uses UPS and Canada Post for most shipments. For local orders, we offer free pickup at all of our locations. Click here for a list of TJs store locations. We also offer our own home delivery service. If none of the above shipping methods will apply to your location, please contact our service representatives at sales@tjskids.com, or call us at 1800-755-4857. All oversized product will be shipped by either Van-Kam Freightways. We suggest that you purchase insurance on all furniture orders. To reduce your wait time for an order, please contact us to verify shipping costs before you place an order on oversized products.

  • Returning Products Purchased Online (In Store)

    Products purchased online are able to be returned to any TJ's location for an in-store credit or exchange. Internet Store receipt must be present for all returns.

    Upon receiving your order; customers have up to 10 days to return/exchange merchandise(s) through a shipping carrier for a full refund, and all return/exchange merchandise(s) has to be in new and resalable condition with original packaging. Internet Store receipt must be present for all returns. Shipping charges are non-refundable.

    10 Days to 30 days no return but exchange only.

    After 30 days, all product concerns will be dealt with as warranty issues and may be directed to the manufacturer.

  • Returning Products Purchased Online (Online)

    We hope you will be thoroughly delighted with your purchase. If you are unhappy with your purchase, please call us at 1-800-755-4857 to advise us that you are sending your product(s) back. Please use an insured shipping carrier and obtain a tracking number. TJ's is not responsible for items that may have become lost or stolen in shipment. If you would like to exchange for another item, please let us know when you are notifying us of the return. Shipping and handling fees are non-refundable.

    Regular priced items returned

    Upon receiving your order; customers have up to 10 days to return/exchange merchandise(s) through a shipping carrier for a full refund, and all return/exchange merchandise(s) has to be in new and resalable condition with original packaging. Internet Store receipt must be present for all returns. Shipping charges are non-refundable.

    Return & Exchange for Gift & On Sale Merchandise(s)

    Sale priced items are eligible for an in-store credit or exchange when the item is in new condition with original packaging and store receipt.

    Return & Exchange for Final Sale Items and Clearance items

    Clearance items are a final sale - absolutely no returns or exchanges.

    Due to the hygiene reasons, products that under the following categories are considered FINAL SALE PRODUCTS: Bathing, Breastfeeding, Breast Pump, Bottles, Cosmetics, Diapering, Feeding Food Storage, Healthcare, Medical, Pacifiers, Skin Care, Swimming, Teething and Toiletry.

  • Returning Products Purchased at a TJ's Retail Store

    At our retail locations, the return and exchange policy is as follows:

    • Regular priced items returned in new condition, in original packaging, and accompanied by a STORE RECEIPT are returnable within 10 days for a full refund to the original method of payment. (i.e. if you paid Visa, your refund will be to your Visa card)
    • Sale priced items are eligible for an in-store credit or exchange when the item is in new condition with original packaging and store receipt.
    • All returns may be subject to a 15% restocking fee depending on the condition of the item at the time of return.
    • Clearance items are a final sale - absolutely no returns or exchanges.
    • We care about your health and the health of your baby. Due to the hygienic nature of the following products, they are all sold as FINAL SALE.

    If you require return or replacement of any of these types of products, you will have to deal with the manufacturer directly, as we cannot, under any circumstance, accept these types of products back into our system:

    • Feeding products (bottles, pacifiers, sterilizers, etc)
    • Cosmetics (baby shampoo, lotions, etc)
    • Breast pumps, breast shields & related parts.
    • Bathing products (bath tubs, bath aids, etc)
    • Diapers and diapering goods
    • Toilet goods and potty training goods
    • The above items are FINAL SALE due to the nature of the goods.
    • Any of these items WILL NOT be accepted for return at the retail stores or online.
    • Please Note: no refunds or exchanges will be processed without a receipt.
  • Non-Returnable Items:

    We care about your health and the health of your baby. Please understand that some items cannot be returned under any circumstance due to the nature of their use. Since we cannot guarantee the use of a product once it leaves the store, we cannot accept items that require a trust of quality between retailer and customer. This is the only way that we can maintain the integrity of our service and ensure that no previously used items (that fall into this category) find their way into the hands of another consumer.
    Please note that there will be absolutely no returns, refunds, or exchanges on the following types of products purchased at any TJ's store or online at TJsKids.com:

    • potty seats & toilet related goods
    • bath toys
    • bathtubs & bathing accessories
    • breast pumps & related accessories
    • bottles & nipples
    • cosmetics, creams, powders & lotions
    • diapers
    • diaper wraps
    • diaper liners
    • swim diapers
    • breastpads
    • diaper accessories
    • diaper disposal units
    • feeding products, dishes & utensils
    • Webkins
  • Instructions for Returns:

    Contact our online customer department at 1 (800) 755-4857 or sales@tjskids.com to receive a Return Authorization.
    No returns will be accepted without a proper return authorization.
    If you have received a call tag from us, please print a copy and attach it to your box.

    Shipping address for returns is as follows:


    TJ'S THE KIDDIES STORE LTD
    88 SW MARINE DRIVE
    VANCOUVER, BC V5X 2R1
    ATTENTION: INTERNET RETURNS