We hope you will be thoroughly delighted with your purchase. If you are unhappy with your purchase, please call us at 1-800-755-4857 to advise us that you are sending your product(s) back. Please use an insured shipping carrier and obtain a tracking number. TJ's is not responsible for items that may have become lost or stolen in shipment. If you would like to exchange for another item, please let us know when you are notifying us of the return. Shipping and handling fees are non-refundable.
Regular priced items returned
Upon receiving your order; customers have up to 10 days to return/exchange merchandise(s) through a shipping carrier for a full refund, and all return/exchange merchandise(s) has to be in new and resalable condition with original packaging. Internet Store receipt must be present for all returns. Shipping charges are non-refundable.
Return & Exchange for Gift & On Sale Merchandise(s)
Sale priced items are eligible for an in-store credit or exchange when the item is in new condition with original packaging and store receipt.
Return & Exchange for Final Sale Items and Clearance items
Clearance items are a final sale - absolutely no returns or exchanges.
Due to the hygiene reasons, products that under the following categories are considered FINAL SALE PRODUCTS: Bathing, Breastfeeding, Breast Pump, Bottles, Cosmetics, Diapering, Feeding Food Storage, Healthcare, Medical, Pacifiers, Skin Care, Swimming, Teething and Toiletry.