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My Order

  • Make an Order

    In order to make a purchase from tjskids.com, you need to create an account first. .......

  • Order Changes

    Any changes to orders must be received within 24 hours of placement of the original order. Changes or requests made after 24 hours may not be accepted, as the products may have already shipped. As we strive to have all orders shipped within 2 business days, we will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left our warehouse. Please send all order changes or requests to sales@tjskids.com.

  • Cancelling an Online Order

    Cancellation requests must be received within 24 hours of placement of the original order. Cancellation requests made after 24 hours may not be accepted, as the products may have already shipped. As we strive to have all orders shipped within 2 business days, we will be happy to adjust any order before it has left our warehouse, but will not be able to make any changes once the products have left our warehouse. If you decide to cancel an order that has already been shipped, please contact our customer service department at sales@tjskids.com.

  • Special order Policy (In-Store and Online)

    “Special Order” is a term that we use to describe any product that we will order in for a customer that is not in our regular stock. This may be an item is part of a series that we carry, or an unlisted product that comes from a manufacturer that we currently deal with. Due to the fact that special orders are specifically for items that we do not carry as regular stock, we require full payment before ordering and will not allow cancellation on orders. If you are interested in ordering an item that is not in our regular stock, or is something that you have seen by a manufacturer that we deal with but do not carry that item, please contact our ordering department at sales@tjskids.com.

  • Over-sized Furniture Order Policy

    When ordering large, preassembled pieces of furniture, we recommend the following actions to prevent customers from incurring any extra charges or being unable to make returns:

    • Please contact our customer service team at sales@tjskids.com to arrange any shipping of large furniture items.
    • Items that are sent by common carrier must carry insurance for the full value of the goods. Insurance costs are to be covered by the customer.
    • TJ’s will verify that all goods leave our dock well-packed and in good condition.
    • Please verify that all goods are received in good condition BEFORE signing any paperwork that a shipper may provide.
    • Return shipping on all furniture is at the customer’s expense. Please be sure of colour and style BEFORE ordering your furniture.
    • Return shipping must carry insurance for the full value of the goods. Insurance costs are to be covered by the customer.