TJ’s The Kiddies Store Frequently Asked Questions:

1.        What is your Internet store return policy?

2.        What is your in-store return policy?  Can I exchange items?  Can I get a full-refund?

3.        Are prices on the TJ’s website the same as in store?

4.        How is my Internet order processed? 

5.        Can I order an item online and pick it up in store?

6.        How much is shipping and handling? Where do you ship?

7.        What taxes do I have to pay?

8.        What methods of payment do you accept online?

9.        Do you have a gift registry?  Can I buy a gift certificate online?

10.    Can you special order items?

11.    Do you have layaways available?

12.    What do I do with my credit note?

13.    Do you have delivery available?

 

 

1.What is your Internet store return policy?

 

  TJ’s The Kiddies Store Internet Store Return Policy:

1. Upon delivery of your item, you have up to 30 days to return the product through a shipping carrier for a full refund, new condition with original packaging with accompaniment of the Internet Store Receipt.

2. Items returned to a TJ’s store location within 30 days of delivery are returnable for an in-store credit or exchange, with the item in new condition, original packaging, and accompaniment of the Internet Store Receipt.

3.  All shipping charges are non-refundable.  All return shipping charges are the responsibility of the customer.

4. All feeding products (bottles, pacifiers, sterilizers, etc), cosmetics (baby shampoo, lotions, etc), breast pumps, breast shields, bathing products (bath tubs, bath aids, etc), diapers, diapering goods, and potty training goods are a FINAL SALE due to the nature of goods.

 

2. What is your in-store return policy?  Can I exchange items?  Can I get a full-refund?

 

TJ’s The Kiddies Store Store Return Policy:

 

1. Regular priced items in new condition with original packaging and STORE RECEIPT are returnable within 10 days for a full refund to the original method of payment.

2.  Sale priced items are eligible for an in-store credit or exchange of product when the item is in new condition with original packaging and store receipt.

3.      Clearance items are a final sale, no returns or exchanges.

4.      Feeding products (bottles, pacifiers, sterilizers, etc), cosmetics (baby shampoo, lotions, etc), breast pumps, breast shields, bathing products (bath tubs, bath aids, etc), diapers, diapering goods, and potty training goods are a FINAL SALE DUE TO THE NATURE OF THE GOODS.

5.      NO REFUNDS AND NO EXCHANGES WITHOUT A STORE RECEIPT.  A STORE RECEIPT IS REQUIRED FOR ALL TRANSACTIONS AFTER PURCHASE. E.G. WARRANTY.

 

3. Are prices on the TJ’s website the same as in store?

 

Prices between the TJ’s website and in store are generally the same.  In some instances, they may vary.

 

4. How is my Internet order processed? How long does it take to get my order?

 

      Order Processing Procedure:

1.      Submit information through the TJ’s Checkout System.

2.      Upon our receipt of your order, we will contact you via email with a shipping quote.  The email will be titled: TJ’s the Kiddies Store Shipping Confirmation.  Please reply to confirm or decline the order.

The email will look like this: 

3.      Upon shipping confirmation, most orders are processed in 2 to 3 business days.  Shipping times will vary.  In the Lower Mainland/Greater Vancouver area, most items are received within 2 business days of order confirmation.  In BC, most orders are received within 7 business days.  For other areas, please contact us.

4.      Upon submission of your order and credit card for processing, you will receive an email titled:  Thank you for ordering a TJ’s The Kiddies Store product.

This email will appear as follows:

1.      Orders that have not confirmed shipping costs will be declined after 2 weeks of original submission.  Please remember to check your email to ensure that we may be able to deliver prompt service. 

2.      All orders are subject to availability of items. 

 

5. Can I order online and pick it up in store?

 

        Buying Online and Picking Up Orders In Store

1.      Yes, you can order items online and pick them up in store.  There is a $5 handling fee. 

2.      Items picked up in store will have the same return policy as that of the In-Store Return Policy. 

3.      Please allow for at least 2 days for us to contact you and prepare your order.  You will be notified via email once your item is ready for pick up.  The email will contain the Internet Order Pick-up Form. 

4.      Please note:  Processing time may vary.  Please allow for at least 2 days for items picked up at the Marine Drive location. 

5.      All items for in-store pick up must be accompanied by the Internet Order Pick-up Form.  The Internet Order Pick-up Form and a piece of government issued photo id (e.g. driver’s license)  must be present for your order to be released.  Under no circumstances will the items be released without this form present.

6.      Please note: 

 

6. How much is shipping and handling? Where do you ship?

 

Shipping and Handling Charges:

1. We happily ship across Canada and to the USA using Fedex, Canada Post and Greyhound Courier.  Depending on the size and prospective shipping times, we find you the best possible rate.  Carrier insurance for the amount of the item is included in the shipping and handling rate quoted.

Shipping items across Canada and to the USA can be a great challenge with the size of items and various methods available.  We request customers to please be specific when requesting a shipping quote.  When asking via email, please let us know the items you would like shipped, city, province or state, and postal or zip code. 

2. International Orders:  Please accept our apologies, we only ship within Canada and to the USA.

 

7. What taxes do I have to pay?

   Taxes and Duties:

1.   Items shipped within Canada are subject to 7% GST.

2.   Items shipped within the province of BC are subject to 7% PST, with the exception of items that are deemed to be required for children’s use.  Example: car seats and clothing.

3.      Items shipped to the USA may be subject to customs or taxes being due upon arrival.  Please check with your local Customs office for rates. We do not mark items as gifts or declare them with lower amounts.

4.      All taxes and duties are the responsibility of the purchaser and will be added accordingly. 

 

8. What methods of payment do you accept online?  What    methods do you accept in store?

 

1.      Methods of Payment on www.tjskids.com: 

We accept Visa and MasterCard.  If desired, we can take by mail a Canadian Dollar money order issued by Canada Post or issued by a financial institution.

2.      Methods of Payment in store:

We accept Visa, MasterCard, American Express, cash and Interac.  We do not accept personal cheques. 

 

9. Do you have a gift registry?  Can I buy a gift certificate online?

Gift Registry & Gift Certificates:

At this time we are unable to display our gift registry online, however, please email us at sales@tjskids.com or call us at 1-800-755-4857 if you would like to check a customer gift registry.   To register, please visit us in-store to obtain a gift registry form and to view our full selection of products.

Gift certificates are currently not available online, however they are available in-store in any amount.

 

10. Can you special order items?

Special Orders: 

Most items that are currently not in stock can be special ordered.  Please allow additional time for delivery of these items.  Furniture takes on average of 10 to 14 weeks to order.  Most other items take on average of 8 to 12 weeks to order.  Items that have been special ordered will have a separate email to notify that your item has been shipped.  Often, special orders can be shipped directly to the customer from the manufacturer.

 

11. Do you have layaways available?

Layaways:

Layaways are available in store.  We require a deposit valued at one-third the products value with taxes.  The deposit is non-refundable.  Should you change your mind on items on layaway, they can be cancelled and the deposit will be issued as an in store credit note. 

 

12. What do I do with my credit note?

      Credit Notes

Upon receipt of your credit note, please retain it in a safe place.  They cannot be re-issued or used with out the original credit note.  Credit notes can not be used for purchases on the TJ’s Internet Store.

 

13. Do you have delivery available?

Delivery is available by our warehouse staff.  Delivery is available most Monday’s and Friday’s with the exception of holidays.  Please note that delivery charges and set-up charges may vary by product.  Please call us or visit us for more information.

 

 

Hopefully your question will have been answered.  If not, please email us at sales@tjskids.com or call us at 1-800-755-4857 and speak to a TJ’s Online Store Customer Service Representative.